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Service Design Collective

Public services that work

Services

All services

Service design

Modernization across departments and silos

Discovery

Quickly assess a situation

Pre-procurement

Create more effective contracts

Research

Answer your most important questions

Workforce development

Build, train, and lead great teams

Policy design

Implement policy with intention

Design operations

Cultivate design best practices

Strategy

Navigate complexity

Security

Deliver secure, compliant products and services

Projects

All projects
A large pile of US $1 bills Budget reform

Support for the Commission on Programming, Planning, Budgeting & Execution

In 2022, Congress established a commission to update how the Department of Defense develops its annual budget, one of the most complex processes in the world. We contributed directly to the commission’s final report with recommendations to improve the use of technology and make military planning more efficient.
Detail of a woman's hands holding a pen and a blank sticky note. More sticky notes are visible in the background. Workforce development

CMS discovery sprint workshop series

As part of their larger training goals, the workforce resilience team at the Centers for Medicare and Medicaid Services wanted to introduce their staff to human-centered design. Over the course of a year, we developed and facilitated a series of customized workshops on design and discovery.
Photograph of several rows of documents piled high in an office. Security

Risk management framework and the technical security process

The federal government secures public data using a slow and expensive compliance process that has fallen far behind industry standards. We worked with senior security experts inside and outside of government to explain why this well-intentioned program was failing and how the government could fix it.

Contact us

hello@servicedesigncollective.com