About us
We specialize in helping organizations deliver better outcomes for the people they serve through strategy, planning, and service design
Our story
Service Design Collective is a small consultancy and public benefit corporation launched in early 2022. We are founded and run by alumni of the United States Digital Service. Many of us have worked together on prior projects going back almost a decade.
We believe human-centered design can help our partners deliver better outcomes for governments and the people they serve. Our team members have advised three U.S. presidential administrations and dozens of U.S. Federal agencies, cities and states, foreign governments, and international organizations.
Capabilities
All of our employees have 15 or more years of experience in their areas of expertise: research, design, security, policy, and technology. We focus our efforts on empowering our clients and partners with the tools, information and skills they need for modern service delivery.
See all our capabilities.
People
Kat Jurick
Kat is a senior service designer and leader. Before founding SDC, Kat served as Director of Design at the United States Digital Service (USDS), managing a team of more than 35 senior design professionals across multiple Federal agencies. She co-authored the USDS playbook on how to conduct discovery sprints in government. Kat has worked on everything from Department-of- Defense-wide logistics management to a multi-billion-dollar initiative to modernize Medicare.
Prior to government, Kat spent two decades in the private sector where she pioneered user research at Salesforce and conducted hardware research with Microsoft working on early versions of the Surface tablet.
Eddie Hartwig
Eddie is a seasoned executive and lawyer with more than 20 years of expertise in policy development and implementation. Before founding SDC, he led the United States Digital Service (USDS), a technology startup inside the White House. Eddie played leading roles in the development of IRS DirectFile, the White House’s COVID pandemic response, and the American Rescue Plan implementation.
Before USDS, Eddie was the speechwriter and senior advisor to the U.S. Ambassador to Austria. He led an early-stage public health startup and founded a successful European economic development movement. Eddie served as a U.S. diplomat from 2006-2015 and started his professional career as a public defender in Massachusetts.