Feb 25, 2024 | SDC staff

IRS Direct File is a model for government service delivery

Today The Hill published and op-ed by Eddie about IRS Direct File and the value of thoughtful, iterative product delivery in government.

IRS Direct File will be a win for taxpayers We’re about to enter tax season and, for once, the roles are reversed. Taxpayers have reason to be happy, while tax prep companies have made it clear they are not pleased. thehill.com

• Service design
• Strategy